The Green, Tanworth-in-Arden, Solihull, B94 5AJ 01564 742218
At Tanworth Garage, we are aware that many disagreements between vehicle owners and repairers are caused by poor communication. To avoid this and to ensure a smooth relationship, we follow a fairly strict procedure:
· We ask you to provide us with details of your car and a clear description of the work you want done, so an estimate can be given.
· We provide a detailed quote, which includes:
- Work to be done
- Parts supplied (new, reconditioned or second-hand)
- Time of completion
- Method of payment (cash, cheque or credit card)
- Cost.
· We give you an an itemised account.
· We will give you any old parts removed from your vehicle, except when 'exchange units' are used. Exchange unit items have to be returned to the supplier for re-manufacture.
· On payment we will provide a receipt
Note:
No further work will be carried out unless you give us your permission. We will explain what repairs were undertaken and how the costs were calculated. A warranty is given on both parts and labour. Warranty details will be noted on the invoice.
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