Repair and Restoration

At Tanworth Garage, we are aware that many disagreements between vehicle owners and repairers are caused by poor communication. To avoid this and to ensure a smooth relationship, we follow a fairly strict procedure:

· We ask you to provide us with details of your car and a clear description of the work you want done, so an estimate can be given.

· We provide a detailed quote, which includes:

- Work to be done
- Parts supplied (new, reconditioned or second-hand)
- Time of completion
- Method of payment (cash, cheque or credit card)
- Cost.

· We give you an an itemised account.

· We will give you any old parts removed from your vehicle, except when 'exchange units' are used. Exchange unit items have to be returned to the supplier for re-manufacture. · On payment we will provide a receipt

Note:
No further work will be carried out unless you give us your permission. We will explain what repairs were undertaken and how the costs were calculated. A warranty is given on both parts and labour. Warranty details will be noted on the invoice.

01564 742218